Information Builds Trust
A number of years ago, when finishing up my Doctorate, I invested 3 years researching Employee Risk Aversion and the Influence Executive Communication. The study focused on a favorite topic of mine, executives spend most of their time getting the job done and for them that is making decisions and attending high level meetings.
Such an attitude can be admired, heads down industrous and continually being feed material by staff to ensure not a second is wasted. In the office, on the plane, to and from the plane, in the hotel documents are being transmitted, shared and discussed.
The decisions they make are often confirmation of decisions already made by department heads and special teams assigned to determine impact and value both operationally and financially. Strategies and tactics as well as market position may be considered. Down stream and up stream processes and equipment interfaces are evaluated. All that is often left is the final signature. And often the executive lacks the technical knowledge even with the summaries to truly understand the implications of the document.
This is not to say what the are doing is not important, but that maybe they need to focus some of thier time elsewhere. How often do they meet with or talk to employees? How often do they send out a newsletter or bulk email to employees? How often do they wander the halls and just drop by an office? Worse how much do employees know about them?
I like to tell the story about a top level executive who when discovering a reduction in a health care plan for employees stated, “If we need a million dollars to cover the health plan then take it from my salary, I will do with out this year!” Would you work for this person? Would you trust them? Where the story is fictitious, the answer should be yes. This leader showed unquestionably that the employees were very important to him.
When executives never communicate with employees they never get a chance to know them as a leader should. There is no history and from history and information we build trust. In my study it was found employees did not know enough to trust their executive leaders.
Assuming your employees are your most valuable asset, their willingness to take risks for the company (you) is the ultimate challenge. What kind of risk? Any change in the operation is a risk to them. A new machine, job change, production demands, budget crunch, promotion, relocation, competitive pressures and an economic downturn are all potential risks that can reduce productivity as the conversation mill lights up and employees take up idle time at water coolers, bathrooms, hallway alcoves and break rooms.
Under supervised employees can become lax, but extensive supervision can seem over bearing and costly. Employees that trust management and understand their role are more likely to be self-managed and when defined as a production team where they are responsible for thier output and that of the unit; they will ensure others are productive or off the team.
If you are not communicating with your team or those executives reporting to you are too busy to do so, make sure at least 5 to 10% of their time is dedicated to communications and promoting trust and understanding. Share some insight, tell some stories, acknowledge a few outstanding performers.
The higher up you are the more important you are whether you believe it or not and the more valuable a visit from you is from the perception of those on the firing line. Your time is well spent developing a sense of commitment and trust in you their leader.
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Excellent article, I will take note. Many thanks for the story!
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Worse they leave themselves open to relentless comments from the host site they abuse and may not have the opportunity to respond when challenged (blocked). CMS, E-Commerce and SEO are buzz words openly cast about on the internet, using the terms does not make an expert.
WordPress and Joomla are just two of the great tools out there to develop WEB sites, On this WEB site we chose WordPress as an in-expensive design strategy that could afford BLOG conversations and demonstrate a clean simple application. WEB development does not have to be expensive.
Professionals in WEB development must also be ready to step in with heavy duty programming languages like PHP, PEARL, CGI, HTML, XML, DHTML, JAVA, JAVAscrip, AJAX, DOM, C, SQL and more when client requests include custom design work. Beyond the internet there is a whole world of computers platforms, networks and systems that can support a companies operations and ability to compete. Ten years of experience could mean two people have 5 years experience each newbees to the business world.
Their marketing suggests they are young and desperate for business. This tactic is not one we would recommend to our clients. But we leave their link so that you can check them out.
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You are always welcome to post material from one of my WEB sites as long as you give credit where due as you mentioned. A reference to my WEB site is always appreciated.
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